Overview During the investigation of several clients reporting that some users never received notifications, based on the default settings in the admin for notifications, the engineering team found an...
Overview This guide shows how to disable and enable back notifications for a specific user. Information To disable or enable user notifications, follow these steps: Locate and click on the user’s us...
Overview You can create, edit, and view certain site notification details from the Site Notifications pane of your Administrator Dashboard. When activated, the notifications display in the AnswerHub U...
Overview AnswerHub’s outgoing email system can be configured to notify users of new activity in their community on their AnswerHub site. Note that the outgoing email should not be your personal email....
Overview AnswerHub’s Incoming Mail Settings option allows users to respond to questions, answers, and comments via their own email. AnswerHub can take users’ replies from their IMAP or POP mailbox and...
Overview Normally incoming mail that is sent to your AnswerHub site is posted to the default space (which can be viewed by default users). However, you can also set up your incoming mail settings so c...
Overview This article provides a step-by-step guide on how to edit email templates within the SDK for your AnswerHub community. It covers basic style changes, navigation to the necessary files, and ho...
Overview In AnswerHub, the built-in outgoing mail testing tool allows administrators to test whether outbound email messages can be sent successfully from the platform. This tool is essential for trou...